Software maintenance case study

A comprehensive range of professional services, delivered by industry experts, to enable you to reap maximum benefit from your software investment. Prescriptive maintenance software helps saras improve business performance and drive operational excellence. To design, implement, and operate a successful software development process, exposure to similar existing systems is invaluable. The client provides innovative webbased accounting and invoicing services.

The four systems the four systems available in this comparative case study were. A study conducted in 2006 by the manufacturing research center showed that only 38 percent of u. For independent thirdparty maintenance for ibm, oracle and sap software. The software development life cycle consists of a series of phases. Ftmaintenance cmms provides a full range of features for documenting, managing, and tracking maintenance activities from a simple, allinone platform. This paper describes the case study of most common and severe types of software system failures in software industry. Automatically generate work orders, track work order completion, and access work orders from anywhere with easytouse ftmaintenance cmms software. In this paper we present the results of two measurement programs, that were aimed at investigating possible cost drivers for software maintenance. Rising software maintenance costs are driving sourcing, procurement and vendor management leaders to explore the independent thirdparty. He has been in plant maintenance for more than 30 years, 25 of which have been working with sap systems. Dpsi success stories maintenance management software. Without software, maintenance planning requires using calendars and paper work orders. Browse our cmms case studies and see how our clients successfully apply our software to their business needs. Legacy software maintenance and support for nexus technologies group inc.

The mapping between case study and process model is given, which shows the adequacy of the model to the case investigated. Lampzend software maintenance case study the client. Full text full text is available as a scanned copy of the original print version. In this cmms case study, learn how equilibriumams helped lower labor costs and streamline operations with cmms software from fiix. A well written case study will follow a customer as they define a problem, determine a solution, implement it, and reap the benefits. Case studies of most common and severe types of software. Sosis hardware team and maintenance engineers worked closely with the customer to execute a service strategy that allowed for all work to be performed, while still ensuring 24x7x365 availability of these critical irs systems. The purpose of the study was to learn more about the tools, procedures, and techniques project personnel use in their work. For the systems developed in industry, construction of assertions and their use in showing program correctness is a nearimpossible task. Software quality is not an end in itself, but a step on the way to efficient software engineering. All software licensing, warranty, and service associated with the equipmentsystem shall be in accordance with the oem terms and conditions offerors are required to submit documentation from the manufacturer stating that they are an authorized distributor for. The study is based on empirical data collected over the duration of the project and is intended to contribute to the overall knowledge of software maintenance management. To manage maintenance, they were using a threepart. Abstract assertions had their origin in program verification.

Eastman chemical maintenance mobility a neptune software. Performing the maintenance, while keeping each center running, was essential to the irs mission. A study in software maintenance sei digital library. Learn more about how we can help you by requesting a noobligation free consultation. Lockheed martin turned to 3d technology and big data to streamline the diagnostics and maintenance processes for its f35 and f22 fighter planes, according to a case study provided by the industrial internet consortium. On an average, the cost of software maintenance is more than 50% of all sdlc phases.

Our case studies analyze actual qualitest experiences, discussing issues encountered by organizations and solutions for solving them. Get a printable copy pdf file of the complete article 511k, or click on a page image below to browse page by page. In another study, the relative costs of maintenance and software development management were estimated more than 90% of the total cost of the software life 9, 10. In the operationsmaintenance phase, giac bikes begins regular production operation of the customer information system. Norman towers norman towers affordable housing community uses landport to increase tenant satisfaction with an efficient work order management process. The model adequacy is proven by presenting a case study of the user support and software maintenance process implementation in a real organization. Critical success factors in software maintenance a case study.

Case studies are narratives that feature real world situations or uses of products or services to demonstrate their value. Qualitests accessibility case study provides a comprehensive yet cost effective approach to ensuring accessibility for all customers. Feature rich, easy to use cmms software ftmaintenance cmms. Because giac bikes bought its customer informat ion system from an outside v endor, a big part of this phase is monitoring system performance to make sure that the system meets the. A study in software maintenance june 1993 technical report susan a. The software development life cycle consists of a series. Uses maximo to transform the management of complex assets with better insights and control of maintenance activity. Enterprise resource planning erp system implementation and management. The major areas of concern are seen to be preventative maintenance, system backup and recovery, application enhancement, and use of third party expertise. Maintainability is a quality factor whose effects will be seen in the maintenance stage. Section 4 describes the results of the maintenance study on the systems. Floris and harald, in their study introduced incomplete documentation and low maintenance as the factor to increase the cost.

A case study in software maintenance ftp directory listing. Richard has over 10 years experience in software development. Total productive maintenance tpm does not have a great reputation in american industry these days. Software maintenance risk management process a case study. Implementation problems and third party support are considered. Dpsi success stories include organizations across a wide variety of industries. Singapore management university smu is internationally recognized for its worldclass research and distinguished teaching. If you have ever driven northbound into dallas, texas, you.

How do you support maintainence processes in a mobile environment. User support and software maintenance process model. Prometheus group is dedicated to delivering the resources you need to effectively manage your enterprise maintenance processes. Section 5 discusses the results reported in the previous sections. Case studies of most common and severe types of software system failure sandeep dalal1. Section 3 describes the maintenance metrics that were applied to the systems. A case study november 1992 technical report howard slomer, alan m. Landport case study challenge norman towers is an affordable rental housing community located in east orange, nj. Pdf assertions in object oriented software maintenance. Maximo asset management case studies ibm watson iot. The f35 lightning ii is a family of fifthgeneration stealth aircraft developed by lockheed martin designed for the nine. A case study is a special type of thought leadership content that tells a story.

This report presents the results of interviews between case environments project team members and personnel in eight software maintenance projects within an agency of the u. Recent case studies for facilities management professionals. Learn how the dallas zoo implemented micromains award winning cmms software to improve its maintenance and facility operations. Tmt fleet maintenance and tmt service center enable carriers and service providers to maintain equipment availability and costeffectiveness through tools designed not only to allow vehicle repair and maintenance shops run at their highest level, but also designed to enable fleets to manage their equipment, regardless of where it is serviced, for optimal availability and safety. How we measure reads a read is counted each time someone views a publication summary such as the. Finding a maintenance management system that can manage and work with partners, and at the same time can plan and get the right person at the right job at the right time was. In an effort to find out more about the tools, procedures, and techniques project personnel use in their work, the computeraided software engineering case environments project interviewed personnel in eight. Maintainability as a key factor in maintenance productivity. Examining software maintenance processes in small organizations. A case study on the strategy of maintaining commercial software. A case study in software maintenance article pdf available july 1993. The software allows you to track the performance of your service providers through comprehensive benchmarking, dashboards and reporting.

The objective of this paper is thus to document and analyze an existing, moderate size, software maintenance project. A study on estimating software maintenance found that the cost of maintenance is as high as 67% of the cost of entire software process cycle. Several actual case histories are discussed, and the cost of failure is addressed. Equilibriumams slashes labor costs in half with fiix. Dpsis industryleading cmms software has enabled thousands of customers to resolve critical maintenance challenges and improve operations. Eastman chemical maintenance mobility a neptune software case study.

We are a team of experienced and qualified business and technology professionals committed to making your business our business. Established in 2000, smus mission is to generate leading research with global impact and educate creative and entrepreneurial leaders for the knowledgebased economy. These services are offered in a softwareasa service saas model and provide the benefits of economies of scale and increased efficiency to their customers. Pittsburgh, pa software engineering institute, carnegie. Cmms customer success case studies maintenance software. Case studies read about other organizations, their journey toward modern maintenance, and true success stories from the field. Two case studies in measuring software maintenance effort ieee. Two case studies in measuring software maintenance effort vrije. The best way to get to know fiix maintenance management software is to get your hands on the actual product. Which factors affect software projects maintenance cost more. Case studies analysis and demonstration of products and services for the benefit of commercial and institutional facilities enter 2020 vision awards video exhibit hall nfmt baltimore. A multiple case study approach was employed to identify maintenance activities pertaining to enterprise resource planning erp implementation, classify them into maintenance categories, and assess their relative frequency at various stages of the erp maintenance lifecycle. This paper documents and analyzes an existing, moderate size, software maintenance project.